Refund Policy

We take great care to ensure the quality of our products. However, we kindly ask for your understanding that returns or exchanges cannot be accepted unless the item is defective or you have received the wrong product. Due to the additional costs associated with international shipping—such as import/export duties, shipping fees, and longer transit times—this policy helps us maintain a smooth shopping experience for all customers.

Damages and issues

If you receive a damaged or incorrect item, please contact us within 7 days of delivery via email (info@kyo-ya.net) and include photos of the damaged or incorrect product(s). We will do our best to resolve the issue promptly and ensure your satisfaction.