Kyoya Gift Card

Shipping Regions

We ship worldwide from Japan, but delivery to certain countries or regions may be unavailable due to global circumstances and logistical constraints.

Shipping Methods and Carriers

We ship your order using EMS (Express Mail Service) by Japan Post, a reliable international shipping service.

Processing Time

Your order will be shipped within approximately 7 days from the date of purchase.

Customs, Duties, and Other Fees

Since our products are shipped from Japan, customs duties or taxes may apply in the destination country. These fees are the responsibility of the customer, and please understand that we are unable to manage these costs.
If you have any questions, please contact the customs office or relevant authorities in your country before placing your order.

Returns and Exchanges

We take great care to ensure the quality of our products. However, we kindly ask for your understanding that returns or exchanges cannot be accepted unless the item is defective or you have received the wrong product. Due to the additional costs associated with international shipping—such as import/export duties, shipping fees, and longer transit times—this policy helps us maintain a smooth shopping experience for all customers.

Damages and issues

If you receive a damaged or incorrect item, please contact us within 7 days of delivery via email (info@kyo-ya.net) and include photos of the damaged or incorrect product(s). We will do our best to resolve the issue promptly and ensure your satisfaction.